Calla: Random Ramblings from Tigerlily Koi
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, April 14, 2010

Calla Is Hiring!



Job requirements:

~ Must be proficient adjusting prim hair (you will have to pass this test!)
~ Must be able to explain to someone else how to adjust their own hair (you will have to pass this test, too!)
~ Must be knowledgeable of the selections and styles available at Calla (see above!)
~ Must be friendly and approachable but not overbearing
~ Must have a rez date of October 1, 2009 or prior (i.e. at least 6 months old)
~ Must be able to follow instructions
~ Must be reliable and trustworthy
~ Must be willing to share ideas, suggestions, and share customer feedback with me, Katoria (Stevenson, Store Manager ) or both of us
~ Must be able to accept constructive criticism
~ Must be willing to wear a provided "uniform" of slacks and shirt as well as Calla hairsytles
~ Must understand that bling is always a no
~ Must be able to communicate without gestures, animations or annoying chat spammage
~ Must understand that RL is *always, always* first

More than one language is a plus, but is not required. Your purchase history will also be looked up to see how familiar you are with Calla products. We're looking for people who truly LOVE Calla!

The first two weeks will be a trial period during which payment will be in the form of Calla Store Cards. After the initial two week period, permanent employment and hourly salary will be discussed. Clock-in will be required and payment given at the end of your shift. You will also receive all new releases in the pack option of your choice. Other goodies and presents/bonuses/etc will be handed out at random.

Calla Customer Service Application

Please complete the following information. Be sure to rename your note card to "Calla Employee Application – YOUR NAME" and drop it in the Calla Employee Apps Dropbox located inside the Office. (Direct SLURL to the office: http://slurl.com/secondlife/Calla/128/126/22 )

Name:
Date:
Rez Date:
References (if any, not required):

Please explain why you would like to work at Calla and what assets you will bring to the Calla family:

Please list your (general) availability within SL (I will also use this time frame to set up an interview with you):

Do you have any other SL commitments? If so, please list them here:

What is your favorite Calla product and why?

List the product ranges and services Calla offers:

Do you completely understand that this is never to take priority over your real life, and any personal real life commitments and obligations you have?

Suggestions, comments, concerns, etc:

Friday, September 26, 2008

Lily's Leavin'

I'm taking some much needed and long overdue leave time. I've been struggling with personal health issues (4 surgical procedures in just over 2 months, and another that still needs to be scheduled) and I need to take some recovery time.

I will be back Oct 6. If you need anything in the mean time, please contact one of my customer service staff.

Store Manager - Katoria Stevenson
Customer Service Reps - Always Loveless, Laurelrose Anthony, Alyssa Gould, Sinnamon Carter, Elspeth Jewell


I will handle everything they aren't able to take care of upon my return. If you have a failed delivery, please contact Katoria Stevenson. She has the power to verify your transactions and resend items to you.

Lots of love,
Lily

Wednesday, September 17, 2008

What's your favorite color? And Inventory loss/issues - Customer Service related

I need your input! If you have a few minutes, please stop by and answer the very brief questionnaire. There are a total of three questions, the most important being:

What is the one single Calla color you can't live without?

I've got something I'm thinking about doing, but in order to do it I'm going to have to narrow down the color selections. So I really need your input on this!

There's also a small gift for you at the end of the survey as a thank you for stopping in long enough to give me your opinions.

Depending on how the survey continues to go (there's been some really surprising choices so far!) I'll hopefully be letting you guys in on more of the details sometime this weekend or early next week.

And aside from that, if you've sent me a note card in the past few weeks and I have not responded to you, please resend it! I've had some major inventory issues, so bad that LL had to run some "fixing scripts" on my inventory and restore me. They said "There was some corruption in it, which now has been fixed." Which I've never heard of before, but at least they've fixed it! But in the mess it looks like I've lost some things. So please just drop those to me again and I will do my best to get everything dealt with as quickly as possible.

Thanks so much guys and dolls! Have a beautiful day!

Friday, July 11, 2008

Calla is hiring!

I've decided to open to applicants for customer service positions within Calla. Katoria Stevenson is my store manager, and totally rocks. She's awesome, and because she knows the vendors inside out, she's able to quickly act anytime there's an issue with the vendors (which is usually my fault – if it's scripted, I can break it) and is fabulous with customers. So you will be working directly with her as well.

Always Loveless has also been on as a customer service rep for several weeks, and she is super awesome. She's friendly, and helpful and knows the ropes. She has great ideas and shows a lot of initiative!

If you are interested, the details are below. Have a look, and follow the instructions. I will start setting up interviews next week.

(Thank you to those of you from my group who have submitted applications already! I have been through them and will be contacting some of you this weekend.)


Job requirements:

~ Must be proficient adjusting prim hair (you will have to pass this test!)
~ Must be able to explain to someone else how to adjust their own hair (you will have to pass this test, too!)
~ Must be knowledgeable of the selections and styles available at Calla (see above!)
~ Must be friendly and approachable but not overbearing
~ Must have a rez date of March 1, 2008 or prior
~ Must be able to follow instructions
~ Must be reliable and trustworthy
~ Must be willing to share ideas, suggestions, and share customer feedback with me, Katoria, or both of us
~ Must be able to accept constructive criticism
~ Must understand that RL is *always, always* first

(More than one language is a plus, but is not required)


The first two weeks will be a trial period during which payment will be in the form of Calla Store Cards. After the initial two week period, payment will be 200 L$ per hour. Clock-in will be required and payment given at the end of your shift. You will also receive all new releases in the pack option of your choice. Other goodies and presents/bonuses/etc will be handed out at random.

Calla Customer Service Application

Please complete the following information. Be sure to rename your note card to "Calla Customer Service Application – YOUR NAME" and drop it in the mailbox by the front door at Calla. SLURL: http://slurl.com/secondlife/Calla Lily/128/110/35

Name:
Date:
Rez Date:
References (if any, not required):

Please explain why you would like to work at Calla and what assets you will bring to the Calla family:

Please list your (general) availability within SL (I will also use this time frame to set up an interview with you):

Do you have any other SL commitments? If so, please list them here:

Do you completely understand that this is never to take priority over your real life, and any personal real life commitments and obligations you have?

Suggestions, comments, concerns, etc:
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