Calla: Random Ramblings from Tigerlily Koi
Showing posts with label Changes. Show all posts
Showing posts with label Changes. Show all posts

Wednesday, September 17, 2008

What's your favorite color? And Inventory loss/issues - Customer Service related

I need your input! If you have a few minutes, please stop by and answer the very brief questionnaire. There are a total of three questions, the most important being:

What is the one single Calla color you can't live without?

I've got something I'm thinking about doing, but in order to do it I'm going to have to narrow down the color selections. So I really need your input on this!

There's also a small gift for you at the end of the survey as a thank you for stopping in long enough to give me your opinions.

Depending on how the survey continues to go (there's been some really surprising choices so far!) I'll hopefully be letting you guys in on more of the details sometime this weekend or early next week.

And aside from that, if you've sent me a note card in the past few weeks and I have not responded to you, please resend it! I've had some major inventory issues, so bad that LL had to run some "fixing scripts" on my inventory and restore me. They said "There was some corruption in it, which now has been fixed." Which I've never heard of before, but at least they've fixed it! But in the mess it looks like I've lost some things. So please just drop those to me again and I will do my best to get everything dealt with as quickly as possible.

Thanks so much guys and dolls! Have a beautiful day!

Friday, July 11, 2008

Calla is hiring!

I've decided to open to applicants for customer service positions within Calla. Katoria Stevenson is my store manager, and totally rocks. She's awesome, and because she knows the vendors inside out, she's able to quickly act anytime there's an issue with the vendors (which is usually my fault – if it's scripted, I can break it) and is fabulous with customers. So you will be working directly with her as well.

Always Loveless has also been on as a customer service rep for several weeks, and she is super awesome. She's friendly, and helpful and knows the ropes. She has great ideas and shows a lot of initiative!

If you are interested, the details are below. Have a look, and follow the instructions. I will start setting up interviews next week.

(Thank you to those of you from my group who have submitted applications already! I have been through them and will be contacting some of you this weekend.)


Job requirements:

~ Must be proficient adjusting prim hair (you will have to pass this test!)
~ Must be able to explain to someone else how to adjust their own hair (you will have to pass this test, too!)
~ Must be knowledgeable of the selections and styles available at Calla (see above!)
~ Must be friendly and approachable but not overbearing
~ Must have a rez date of March 1, 2008 or prior
~ Must be able to follow instructions
~ Must be reliable and trustworthy
~ Must be willing to share ideas, suggestions, and share customer feedback with me, Katoria, or both of us
~ Must be able to accept constructive criticism
~ Must understand that RL is *always, always* first

(More than one language is a plus, but is not required)


The first two weeks will be a trial period during which payment will be in the form of Calla Store Cards. After the initial two week period, payment will be 200 L$ per hour. Clock-in will be required and payment given at the end of your shift. You will also receive all new releases in the pack option of your choice. Other goodies and presents/bonuses/etc will be handed out at random.

Calla Customer Service Application

Please complete the following information. Be sure to rename your note card to "Calla Customer Service Application – YOUR NAME" and drop it in the mailbox by the front door at Calla. SLURL: http://slurl.com/secondlife/Calla Lily/128/110/35

Name:
Date:
Rez Date:
References (if any, not required):

Please explain why you would like to work at Calla and what assets you will bring to the Calla family:

Please list your (general) availability within SL (I will also use this time frame to set up an interview with you):

Do you have any other SL commitments? If so, please list them here:

Do you completely understand that this is never to take priority over your real life, and any personal real life commitments and obligations you have?

Suggestions, comments, concerns, etc:

Saturday, June 14, 2008

Front page of SLNN.com!

I was approached by Osiris Pfalz a few days ago for a brief interview, which I fully expected to be buried someplace in the depths of slnn.com and only a brief few sentence mention.

Imagine my surprise when I got a link from Katoria this morning and saw this on the front page!



Okay so they typo'd my name. Koi, Coi, it's the same sound, who cares!

I didn't manage to snag a screen shot of if when it was on the front page with the little lead in blurb and link, I've been way too busy with other things today.

If you want to read the whole article you can find it here: Southern Charm

A huge thank you to Osiris for the wonderful article. She was wonderful to chat with and I very much enjoyed meeting her.

Thursday, June 12, 2008

Calla is moving! Reopening Friday!



And the new SLURL: http://slurl.com/secondlife/Calla%20Lily/128/110/35

I hope to see you there! Group members, you will need your Calla Update Group tag on in order to get in, so be sure to activate it before you come over!

Wednesday, June 11, 2008

Calla is moving, and other big changes!

Tousled will be staying on the sim that Calla is currently on. Callatropia is now Bricolage, and all Callatropia landmarks will continue to take you to the same island, with the new name, and soon the home of Tousled.

Calla is moving to a new location!

I will be sending out landmarks for the new location tomorrow as well as an invitation to the re-opening of Calla!

For the last month, I have had the immense pleasure of working with an extraordinary builder. Her name is Holly Klaxon, and she has been nothing less than a godsend. In the time that I've worked with her, I've been amazed at how well she understands the vision for Calla I have in my head. She has gone above and beyond, and has worked magic where there once was only plywood. The new build is breathtaking, full of incredible detail, and has been crafted with love and care. I want to give you a sneak peek, but I've yet to be able to take a picture that does it even the smallest amount of justice. You'll have to see it for yourself in a few days.

The next part of the magic is brought to you by Katoria Stevenson. She has been baking things up, and you will not believe how awesome things are going to be. Every time I said, "What if..." or "I'd really like to..." she figured out a way.

First off, there will be a new store card system. Gone will be the days of having to wait to get your gift certificate redeemed. No more losing them in transit from your inventory to mine, and back again. No more filling out note cards! If you have a Calla Gift Certificate that you would like to trade in for a new store card, please send me a note with your gift certificate and I will send you the new card by Monday.

Not only will there be store cards, but they are refillable! You'll be able to add L$ to your store card balance. If you want to get something else but there's not enough L$ on your card, you can go to the front desk and add a little more. There will also be a bonus L$ amount added every time you refill your Calla Store card.

In addition, there will be an automated re-delivery system. You know, for those times that you pay for something, and the Lindens think, "Ohhh, I want that!" and it disappears into the void. No more going through your transactions and filling out note cards, waiting on me to verify your purchase and resend it to you. You'll be able to go to the front desk and get it sent to you again - instantly.

In the coming weeks, there will also be a frequent shopper's program which will get you discounts and free hair!

Calla for Men is being taken over by my real life brother, Griptape Pro, and will be its own entity within Calla. The Men's department will have its own Store Card system, and the new re-delivery system as well. He's made some fabulous men's styles and I have no doubt that this will be better all around for you gentlemen! Griptape has been in Second Life for a good long while now and has had his own store, Musician's Paradise, for over a year, so he's not new to the grid or to the way things work in SL.

Keep an eye out tomorrow for your invitation to the re-opening. As always, it will be open only for Calla Update Group members first, and then I will open up to the public a few hours later. I'll be closing membership to the in-world group Friday morning. If you're juggling groups, here's your head's up!

A very fond farewell..

Hi! It's me... the quiet one. Late, as usual!

It's been a pleasure to work under the Calla brand alongside Tigerlily for nearly two years now. When we started, I never would have expected we would grow so much in such a short amount of time. I don't think either of us did! It's been a great ride though. I've met so many amazing people and made great friendships.

But sometimes, people take different roads... and I think Lily and I are traveling in two different directions. They may be two different directions, but I believe they will both end up somewhere really great. While it saddens me to leave Calla behind, I find myself very excited to be doing my own thing with Tousled, and taking new steps. I'm also excited to see where Calla is going, as it has been such a large part of me and my life.

So where am I going? What am I doing? Are there cookies there?

As I mentioned above, my new store and brand name is Tousled. I'll be taking all the styles I've created with me to the new brand. They will all have new textures, and some will have new names. (When I thought to name all our hair with flower names, I never thought about how difficult it would get as we used up all the good ones... I've actually resorted to using fictional plants from Lord of the Rings!) I'll still be working hard to create new styles and fun products. I will be keeping up the same dedicated customer service that Tigerlily and I have been known for in the past. If you'd like to keep updated, you can search for the Tousled Update Group, and join. Though I may pick up another subscribe-o-matic system, seeing how bad group chat spam has gotten lately. I have actually released three new styles this week. You can find pictures on the Tousled Blog. (which has yet to be picked up by Fashion Planet... le sigh)

Tousled is currently in a temporary location in Romero, and the main store location will be in the Bricolage sim sometime next week. I will of course honour all Calla gift certificates that list my name as the creator. (This includes all box certificates and the texture holiday certificates) I think Lily is adopting a new scripted store card system, which will be great, and way easier on her and her customers. Tousled will have it's own scripted store cards as well.

Yes, there are cookies. I don't go anywhere that doesn't have cookies.

I'd like to give a special thank you to all of the Calla Update Group members. You're all amazing fun people, and I have had some of the best group chats with you. It was one group I was always happy to be a part of.

If anyone has any questions, comments or if you just want to say hello, please do :)
All my love!
Haedon Quine

Monday, June 09, 2008

Calla - Temporarily Closing & Subscribe-O-Matic (finally!)

After nearly two years, Haedon and I are ready to do our own thing. Haedon will have her own, new island, and will be working under her own, new brand. At the moment, I'm unaware of what the names of her new brand and her new island will be, so they will be a surprise for me too. Keep checking the fashion feeds.

I will continue on, working as I have for nearly the past two years, under the Calla brand. Calla will be closing for a short period of time this week; my hope is that I will be able to reopen the doors after 3 days or so, although the duration depends primarily on Linden Lab and how efficiently they complete their side of things. The closure will happen with little to no warning, so if you find suddenly that you can't get to Calla, you'll know why!

I wish I could tell you more specifically when the period of closure will begin, but unfortunately that also depends upon Linden Lab and I'm afraid I have little influence in the matter. But, there is one thing I can tell you for certain; once the doors temporarily close, there will be huge changes behind the scenes, and Calla will be back - bigger, better, and more beautiful than ever before. I'm not going to share yet exactly what those changes will be, but rest assured I have some great surprises in store for you!

If you've been waiting for Calla to finally get with the program and get the Subscribe-O-Matic, wait no more! The in-world group is not closing, but I have added the option of the Subscribe-O-Matic. If you're part of the in-world group, you have already been automatically added to the Subscribe-O-Matic as well. If you need to drop the in-world group, go ahead and rest assured that you won't miss any of the important notices over the next week!

The Subscribe-O-Matic sign is up at the front door, and also at the information desk. If you'd like to join, swing on by and touch the sign.

I will be giving more information about the new changes coming to Calla in the next few days, so stay tuned!
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