My friend bought hair

I'm a rational, fairly sane person. It really takes quite a bit to get my feathers ruffled. I have patience like you would not believe.

But it seriously bugs the hell out of me when someone messages me with "My friend bought hair from you and didn't get it. Can you help us/him/her?"

Come on people. If you have a problem, do not ask your friend to message me. Open that IM window and send me a message. I promise I'm not going to be nasty or rude or hostile. And, miracle of miracles, I'm going to try and help you sort things out. Because we're all about customer service, and we're nothing without our customers, and we know that. We want you to be happy.

I've gotten messages from people about hair that someone else bought. The friend got the wrong color pack. The girfriend got the wrong style. Their cousin didn't get the hair (which surprisingly was in their inventory) they paid for. The lady with the demo on her head wants to know how the hell to get the sign off.

Yeah, the grid's been wonky. Yeah, the database has issues and I can't even get a record of my transactions. Stuff disappears. You rez things and they're gone forever. I know that this stuff happens on occasion and things just disappear into the black void that is the SL world we all deal with.

That said, there are things I'm going to have to know from you that your friend is not going to have the answers to. I'm going to have to talk you through double checking places in inventory, through your transaction history. I need to know the style, the color pack, the location. The phase of the moon, where Jupiter was in relation to Mars, and if you had your tongue at exactly a 38.2-degree angle when you hit that left mouse button and bought hair.

Okay, so I don't need to know all that.

Really, if you have a problem with something you buy, we're gonna go out of our way to fix it for you. But we're not gonna go through your boyfriend, your girlfriend, your best friend, your cousin, or the lady standing next to you with the demo sign on her head.

We need to talk to YOU!

We actually like talking to our customers. We even like talking to your boyfriends, your best friends, your cousins, and especially the ladies next to you with the demo sign on their head. But when we're trying to fix an issue like you not receiving what you paid for, we really do need to talk to you.

And that's all I have to say about that.

/me wanders off looking for the box of chocolates.